01
GDPR compliance
ScaleTalk processes personal data exclusively within the scope of data processing agreements (DPA). Processing purposes and legal bases are documented.
Data protection
Data protection is not optional.
AI telephony processes personal data in real time. That requires infrastructure that lives up to this, both technically and from a regulatory standpoint. GDPR-compliant, audited by DataGuard, hosted in Frankfurt.
Frankfurt
Server location (DE)
Externally audited
by DataGuard
Data protection with clear standards.
Four pillars for data protection and security. EU data processing. Clear standards.
Made in Germany
Developed and operated in Germany.
Platform hosted in Germany
Hosting in Frankfurt, European AI endpoints.
Audited by DataGuard
Certified data protection partner
100% GDPR compliant
Data security to European standards.
EU AI Act Ready
Architecture and processes are prepared.
In detail.
Technical and organizational measures that make sure your data stays protected.
02
No use for model training
Customer data, including call content, transcripts and uploaded documents, is not used to train AI models. Not by ScaleTalk, not by third-party providers.
03
Multi-tenancy
Strict data separation between customers. Each tenant operates in an isolated environment. No access to other customers' data.
04
Data minimization
Only the data required to provide the service is collected and stored. Retention periods are configurable.
05
Data processing agreement
A complete data processing agreement under Art. 28 GDPR is available to all customers. Technical and organizational measures are documented.
06
EU hosting
Hosting in Germany, AI services via EU endpoints. International providers are also integrated in compliance with European data protection standards.
Questions about data protection?
We are happy to discuss how ScaleTalk meets your company's data protection requirements.