Intelligent call forwarding
All staff busy? In an appointment? Outside business hours? Clear rules reliably route the call to your ScaleTalk agent.
fonial brings you enterprise-grade cloud telephony: skill-based routing, queues, call groups. Your ScaleTalk agent is right in the middle of it from day one, instead of trailing behind.

With a plain SIP provider you get a phone number and nothing more. fonial gives you a full cloud phone system. Your AI agent isn't just "the number that rings", it's part of a professional infrastructure.
All staff busy? In an appointment? Outside business hours? Clear rules reliably route the call to your ScaleTalk agent.
No lost call, no unanswered request. Callers end up exactly where they need to be.
Your human team and the AI agent work together seamlessly. Whoever picks up first takes the call.
No hardware, no IT department needed. Set up in your browser in under 5 minutes.
Everything you need for a professional AI telephony foundation, with no vendor lock-in.
No physical system, no installation costs. Everything runs in your browser and can be set up in under 5 minutes.
Regional presence without the effort. Your preferred area code, transparent pricing, cancellable monthly.
from €3.90 net/month
All data stays in German data centers. No compromise on data protection, which matters for practices, law firms and public authorities.
GDPR + ISO certified
fonial numbers can be imported directly into ScaleTalk, with no intermediate steps and no technical setup.
Whether one number or fifty: fonial grows with your business. New numbers are active within minutes.
Busy lamp fields, conferencing, Web2Fax, voice menu, voicemail, MS Teams, queues: it's all included.
No technical knowledge needed. No developers, no sales call.
Choose a number from 5,200+ local networks
Native “Import fonial” option in the dashboard
When does the agent ring, and when the team?
Create a fonial account
Choose a number from 5,200+ local networks
Import into ScaleTalk
Native “Import fonial” option in the dashboard
Configure the AI agent
When does the agent ring, and when the team?
with high call volumes
who need to be reachable
who want to be reachable outside business hours too
who want to build a professional phone presence
Set up a number, activate the AI agent, configure the phone system, from €3.90 net per number/month. No hardware, no commitment, 30-day free trial.