AI phone assistantfor home care services

A voice AI that answers calls on your home care service's number while your team is out on their rounds. It takes inquiries from relatives, books initial consultations and counselling visits, cancels visits and accepts applications. Whatever it captures lands in your care software or arrives by email in the office.

ScaleTalk starts at €99 per month. The price depends on your call volume, not on the number of your employees. We work out what it costs for your service in the needs analysis.

Since January 1, 2026, care allowance recipients with care levels 2 to 5 must request the counselling visit once every six months. At care levels 4 and 5, a quarterly visit is additionally possible on request. At care level 1 the visit is voluntary. The care insurer covers the costs.

Then the care insurer must reduce the care allowance appropriately and withdraw it in the event of repetition (§ 37 (6) SGB XI). That is why Marie asks about the deadline on every call about a counselling visit and books the next available appointment.

If the prescription reaches the health insurer no later than the fourth working day after it is issued, the insurer covers the costs until it makes its decision (§ 6 (5) HKP Directive). When a practice or hospital calls about a new prescription, Marie therefore flags the case as urgent.

No. Marie gives no medical advice and does not say which care level might apply. Your head of nursing clarifies that during the on-site consultation. Marie only asks for health data as far as it is needed for the next step.

Yes. If your nurses tick off their visits in the route app, Marie sees through your care software's interface how far along the route is and how many visits come before the caller. She gives the approximate arrival time and alerts the nurse if something is urgent. She never mentions other patients or addresses.

In acute danger, such as a fall with injury, shortness of breath or chest pain, Marie says right away that 112 must be called. If something is urgent for one of your patients after office hours, for example a missing medication, she connects straight to your on-call nurse.

Marie speaks calmly, in short sentences, and asks only one question at a time. There is no keypad menu, people simply talk. If someone explicitly wants to speak to a person, she takes that seriously and arranges the callback. The best way is to hear it yourself in the test call.

Yes. Since August 2, 2026, Article 50 of the EU AI Act requires that callers are told no later than at the first interaction that they are speaking with an AI. Marie introduces herself as an AI assistant in the greeting.

MEDIFOX DAN connects partner solutions via the MD Orbit platform, Connext Vivendi has a web API, CuraSoft a REST API together with CuraGo. If your software has no interface, every case arrives by email already sorted, and Marie enters appointments in Outlook or Google Calendar. We work out which route fits in the needs analysis.

Yes. Your number stays, and calls reach Marie via call forwarding. You decide when she takes over: always, only when the office is busy, or only outside office hours.

Health data is specially protected under Art. 9 GDPR. Marie only asks what is needed for the next step. The servers are in Frankfurt, the data stays in the EU, we sign a data processing agreement with you under Art. 28 GDPR, and ScaleTalk commits to confidentiality within the meaning of § 203 of the German Criminal Code. Calls are only recorded with consent.