AI phone assistantfor lawyers

An AI phone assistant for lawyers is a voice AI that answers calls on your firm's number, identifies itself as an AI and captures the matter in a structured way: area of law, opposing party, deadline, callback request. It does not give legal advice. It books initial consultations, transfers calls according to your rules and creates every inquiry as a file note directly in your case management system, via interface or email.

Not on the phone. Assessing an individual case is a legal service and stays with you. Marie takes over what comes before: answering, capturing, categorizing, booking the appointment. That leaves more time for your client work.

Four things matter on the phone: The AI does not give advice and says so politely. It identifies itself as an AI at the start, as required by Art. 50 of the EU AI Act. It captures opposing parties and deadlines so you can check them before calling back. And the provider walks you through the requirements of § 43e BRAO (the German Federal Lawyers' Act, on outsourcing and confidentiality) before the first call goes live. The best way to check all this is a real test call.

That depends on the provider and how it is used. ScaleTalk runs its servers in Frankfurt, your data stays in the EU, and we sign a data processing agreement under Art. 28 GDPR. Calls are only recorded with consent. For law firms, professional rules add to this: § 43a BRAO (duty of confidentiality), § 43e BRAO and § 203 StGB (German Criminal Code, breach of professional secrecy).

Before accepting a client matter (Mandat), the firm checks whether it already represents or has represented the other side. The basis is the ban on conflicting interests in § 43a (4) BRAO. That is why Marie asks for the opposing party and everyone involved, hands them over separately for review and never promises to take on a matter on the phone.

Professional rules do not set a fixed number of days. § 11 (2) BORA (the German professional code for lawyers) requires: “Client inquiries must be answered without undue delay.” With Marie, every caller gets an immediate answer and a callback appointment, even when you are in a meeting.

Your firm sets that, not Marie. Marie shares the information you store, such as your flat fee for the initial consultation, asks about legal expenses insurance and books the appointment. She does not give advice over the phone.

Clients are advised online to set a deadline in writing, file a complaint with the bar association (Rechtsanwaltskammer) or terminate the engagement. For law firms, that means every call that goes unanswered can end in a complaint. Marie answers every call, even several at once and on weekends.

ScaleTalk starts at €99 per month. The exact price depends on your firm's call volume, not on the number of seats. The test call and needs analysis are free.

Yes. Marie works through call forwarding on your existing number. You decide whether she picks up immediately, only after several rings or only outside office hours. Many firms start exactly this way.

Yes, if your case management software has an interface. This applies to DATEV Anwalt classic, Advoware, Actaport, j-lawyer.org, Kleos and AnNoText, for example. Marie then recognizes clients, sees the responsible lawyer and creates file notes directly. RA-MICRO does not offer an open interface, so there the file note arrives by email or through a partner solution. We work out which route fits in the needs analysis.

Yes. Since August 2, 2026, Art. 50 of the EU AI Act requires that callers learn at the latest at the first interaction that they are speaking with an AI. Marie says so in her first sentence.